Acumen Software, the developer of the Forcelink mobile work and asset management solution, is pleased to announce that it has rolled out Forcelink at Instacom. Instacom provides world class mobile IoT solutions. Their core business is Workforce Management Solutions and they help companies daily to become more effective and profitable by offering cutting edge technology and offering 24/7 support. Their solutions are used by small and large companies in the security, logistics, cleaning; health care, mining and construction industries, and they have established themselves as the market leader in Africa. Instacom pride themselves in service excellence and is proud to be a solution’s partner to big names in various industries over the years. Instacom’s clients include; Vodacom, MTN, Cell C, Bidvest, iMvula, Chubb, Concor, ER24, Harmony, Fidelity, G4S and Growthpoint.
Forcelink was implemented at Instacom to manage their business value chain including Operations, Support, and Repairs. Forcelink is used to create orders, manage stock, setup customer devices and deliver the devices to clients. The support process utilizes Forcelink to log calls, manage work and dispatch technicians to clients. The repairs process utilizes Forcelink to manage collection of devices, monitor the repairs process and deliver devices back to clients.
As Forcelink is being implemented into more areas of the business it enables Instacom to integrate departments, monitor implementations and improve overall decision making.