
When it comes to connecting citizens with their cities, My Smart City is the mobile platform standing at the forefront of innovation. This platform isn’t just another app—it’s the smarter, faster, and more effective way to solve problems and stay connected. With a track record of results, innovation and awards, such as MTN’s App of the Year Award for Best Enterprise Solution, My Smart City is unlike any other platform out there.
Other apps that have recently been released only scratch the surface of issue logging for citizens, whereas My Smart City is a robust solution that empowers citizens and municipalities, developed and run by software specialists. Developed as a tool to improve service delivery, city-wide transparency and support the gig economy, My Smart city offers everything you need in one place.
This platform goes beyond issue logging. My Smart City users can select from a variety of features designed to make daily life easier: real-time updates on logged issues, insights on how their municipalities are performing across key service areas, loadshedding schedules in South Africa, community updates and news on the Social Feed, the ability to order private service providers, and even purchase value-added services like airtime, data, and lotto tickets—all without leaving the app to provide a seamless experience.
What truly sets My Smart City apart is its foundation. Built by Acumen Software, the platform benefits from over a decade of expertise in creating cutting-edge work management solutions for various industries and municipalities alike. This isn’t a startup guessing its way through citizen engagement—My Smart City is powered by a team that knows how to deliver measurable results, using their powerful back-end ERP (Enterprise resource Planning) solution, Forcelink, to drive the platform.
Having initially launched in major metros across South Africa, My Smart City is continuing to expand across smaller municipalities, across borders to Namibia and over the ocean into the UK and Europe.
My Smart City isn’t just about convenience—it’s about driving real change. By making it easier for citizens to log issues, track progress, and connect with service providers, the platform fosters transparency, accountability, and collaboration. With over 186,000 reports logged and resolution rates improving by over 150% from 2023 to 2024, the numbers speak for themselves.
Additionally, by providing a platform for private service providers to connect with customers and visa-versa, this platform is a major building block in contributing to the gig economy and providing a space for job creation opportunities.
In a world where so many apps overpromise and underdeliver, My Smart City stands out as the platform that promotes transparency and engagement. Available on iOS Android, and Web, you can join the movement to make your city smarter and to experience the platform that’s transforming communities, one issue at a time. To find out more, visit mysmart.city or download the app.